Originally founded in 1928 as a Public Service Investment Society (lending money to public servants), it doesn’t make it one of New Zealand’s oldest banks, but it does make it one of the most popular. Officially, the organisation was registered as a bank in October 2011.

The sole purpose of the bank is that it was to be owned by its own customers if that makes sense. The vision is to create prosperity for the customers, and themselves. For example, in July 2014, the bank ended up with a surplus of profit coming toÂ$1.3 million. This amount was wholly returned to its customers who received a rebate between $7 and $100.

It’s had headquarters based in Wellington and currently employs around 560 people.

The bank provides a wide range of banking and financial services through a network of 34 branches across New ZealandÂand ATM network of WestpacÂincluding:

• Transaction accounts
• Savings accounts
• Personal loans
• Investment services
• Internet, mobile, TXT and phone banking
• Insurance

Head office address

Corner Featherston & Ballance Streets Wellington Central, Wellington 6011,ÂNew Zealand

Contacts

General Enquiries

• FromÂNew Zealand: 0800 554 554
• From overseas: +64 4 463 1758

Lost/Stolen Credit Cards

• FromÂNew Zealand: 0800 554 556
• From overseas: +64Â9 526 2426

Lost/Stolen Debit Cards

• FromÂNew Zealand: 0800 554 556
• From overseas: +64Â9 526 2426

Credit/Debit Cards Lost in ATM

• 0800 554 554

Mobile Mortgage Managers

• 0800 134 034

Home, Contents, or Vehicle Insurance

• Claims: 0800 425 025
• Quotes: 0800 554 554

Life and Loan Insurance

• Claims & Quotes: 0800 554 554

Simple Life

• Claims: 0800 500 108
• Quotes: 0800 554 550

Resolving Customer Issues

• 0800 805 950

Cooperate Bank Customer Experience Manager

• (04) 496 1858

Blenheim Branch 10 Queen Street Postal address: PO Box 480 Email: blenheim@co-operativebank.co.nz Phone: (03) 520 6780 Fax: (03) 520 6789 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Botany Branch Botany Town Centre, 588 Chapel Road, East Tamaki Postal address: PO Box 58079 Email: botany@co-operativebank.co.nz Phone: (09) 265 3300 Fax: (09) 265 3309 Opening hours: Mon, Wed, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm Thu: 9:00 am – 7:00 pm Sat: 9:00 am – 4:00 pm Sun: 10:00 am – 4:00 pm

Dunedin Branch 305 George Street Postal address: PO Box 5746 Email: dunedin@co-operativebank.co.nz Phone: (03) 470 3100 Fax: (03) 470 3109 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Gisborne Branch 27 Gladstone Road Postal address: PO Box 840 Email: gisborne@co-operativebank.co.nz Phone: (06) 869 2200 Fax: (06) 869 2219 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Hamilton Branch Shop 2, 36 Bryce Street Postal address: PO Box 220 Email: hamilton@co-operativebank.co.nz Phone: (07) 858 7400 Fax: (07) 858 7419 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Hastings Branch 124 Market Street North Postal address: PO Box 906 Email: hastings@co-operativebank.co.nz Phone: (06) 834 3200 Fax: (06) 834 3209 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Henderson Branch 360 Great North Road Postal address: PO Box 21414 Email: henderson@co-operativebank.co.nz Phone: (09) 836 9210 Fax: (09) 836 9219 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Invercargill Branch Cnr Kelvin and Spey Streets Postal address: PO Box 1231 Email: invercargill@co-operativebank.co.nz Phone: (03) 211 3390 Fax: (03) 211 3399 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Levin Branch 171 Oxford Street Postal address: PO Box 349 Email: levin@co-operativebank.co.nz Phone: (06) 366 0670 Fax: (06) 366 0658 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Lower Branch Hutt Shop 167, Ground Floor, Westfield Queensgate, Cnr Queens Drive and Bunny Street Postal address: PO Box 30700 Email: lowerhutt@co-operativebank.co.nz Phone: (04) 570 4340 Fax: (04) 570 4359 Opening hours: Mon, Wed, Fri, Sat: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm Thu: 9:00 am – 7:00 pm Sun: 10:00 am – 4:00 pm

Manukau Branch Unit 1/11, Ronwood Avenue Postal address: PO Box 76059 Email: manukau@co-operativebank.co.nz Phone: (09) 261 1150 Fax: (09) 261 1159 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Napier Branch 114 Hastings Street Postal address: PO Box 403 Email: napier@co-operativebank.co.nz Phone: (06) 835 2500 Fax: (06) 835 2509 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Nelson Branch 28 Bridge Street Postal address: PO Box 15 Email: nelson@co-operativebank.co.nz Phone: (03) 539 9000 Fax: (03) 539 9009 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

New Plymouth Branch 107 Devon Street East Postal address: PO Box 651 Email: newplymouth@co-operativebank.co.nz Phone: (06) 759 6540 Fax: (06) 759 6549 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Newmarket Branch 312-330 Broadway, Newmarket Postal address: PO Box 9926 Email: newmarket@co-operativebank.co.nz Phone: (09) 522 5500 Fax: (09) 522 5509 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: – 9:30 am – 5:00 pm Sat: 9:00 am -4:00 pm

Onehunga Branch 155 Onehunga Mall Postal address: PO Box 13948 Email: onehunga@co-operativebank.co.nz Phone: (09) 622 9060 Fax: (09) 622 9069 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Otahuhu Branch 21 Hall Avenue Postal address: PO Box 22124 Email: otahuhu@co-operativebank.co.nz Phone: (09) 259 7050 Fax: (09) 259 7059 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Palmerston Branch North 100 Broadway Avenue Postal address: PO Box 1149 Email: palmerstonnorth@co-operativebank.co.nz Phone: (06) 350 2640 Fax: (06) 350 2669 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Papakura Branch Shop 1, 138 Great South Road Postal address: PO Box 72441 Email: papakura@co-operativebank.co.nz Phone: (09) 295 3100 Fax: (09) 295 3109 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Papanui Branch 19 Main North road Postal address: PO Box 5513 Email: papanui@co-operativebank.co.nz Phone: (03) 375 1420 Fax: (03) 375 1439 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Paraparaumu Branch Coastlands Shopping Centre, Rimu Road, Paraparaumu Postal address: PO Box 655 Email: paraparaumu@co-operativebank.co.nz Phone: (04) 296 1760 Fax: (04) 296 1769 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Porirua Branch Jellicoe Street, Porirua Postal address: PO Box 50250 Email: porirua@co-operativebank.co.nz Phone: (04) 238 4800 Fax: (04) 238 4819 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Queen Street Branch 109 Queen Street Postal address: PO Box 105059 Email: queenstreet@co-operativebank.co.nz Phone: (09) 366 9010 Fax: (09) 366 9019 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Riccarton Branch 107 Riccarton Road Postal address: PO Box 8812 Email: riccarton@co-operativebank.co.nz Phone: (03) 341 4430 Fax: (03) 341 4439 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: – 9:30 am – 5:00 pm Sat: 9:00 am – 1:00 pm

Rotorua Branch Cnr Eruera and Amohia Streets Postal address: PO Box 909 Email: rotorua@co-operativebank.co.nz Phone: (07) 349 7230 Fax: (07) 349 7249 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Takapuna Branch 15-17 Hurstmere Road Postal address: PO Box 33310 Email: takapuna@co-operativebank.co.nz Phone: (09) 488 1270 Fax: (09) 488 1289 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Taupo Branch 21 Horomatangi Street Postal address: PO Box 260 Email: taupo@co-operativebank.co.nz Phone: (07) 376 2400 Fax: (07) 376 2409 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Tauranga Branch 62 Grey Street, Tauranga Postal address: PO Box 13001 Email: tauranga@co-operativebank.co.nz Phone: (07) 577 3700 Fax: (07) 577 3709 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

The Palms Branch The Palms Shopping Centre, 11 New Brighton Road Postal address: PO Box 27079, Shirley Email: thepalms@co-operativebank.co.nz Phone: (03) 375 7770 Fax: (03) 375 7779 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm Sat: 9:00 am – 4:00 pm Sun: 10:00 am – 4:00 pm

Timaru Branch 295 Stafford Street Postal address: PO Box 18 Email: timaru@co-operativebank.co.nz Phone: (03) 687 7970 Fax: (03) 687 7979 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Upper Branch Hutt 151 Main Street Postal address: PO Box 40618 Email: upperhutt@co-operativebank.co.nz Phone: (04) 529 1500 Fax: (04) 529 1519 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Wanganui Branch 127 Victoria Avenue Postal address: PO Box 4060 Email: wanganui@co-operativebank.co.nz Phone: (06) 349 2950 Fax: (06) 349 2959 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Wellington Branch Cnr Ballance and Featherston Streets Postal address: PO Box 54 Email: wellington@co-operativebank.co.nz Phone: (04) 495 4080 Fax: (04) 495 4099 Opening hours: Mon, Wed, Thu, Fri, Sat, Sun: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm

Whangarei Branch Corner of Vine and Bank Streets Postal address: PO Box 180 Email: whangarei@co-operativebank.co.nz Phone: (09) 470 2640 Fax: (09) 470 2649 Opening hours: Mon, Wed, Thu, Fri: 9:00 am – 5:00 pm Tue: 9:30 am – 5:00 pm